Due to import regulations, all plants are shipped bare roots with phytosanitary certificates from Thailand. Our shipping agent (Dragon courier) clears customs and delivers the package to your address. With our shipping option, you do not have to be involved in the import process in any way and there are no taxes or duties for the receiver to pay. All you need to do is to wait and receive the plants at your door.
Due to long international transit, it is normal that plants to get stressed resulting in yellow leaves. Cosmetic damages like this do not stop plants from growing. Please be aware that plants with yellow leaves will not be refunded and most imported plants need to be rehabilitated and acclimatized.
As our nursery is based in Bangkok, Thailand, we do not accept returns. Only replacement and refund are given at our discernment according to our refund policy.
No import permit is required for the US, Canada, and EU. We will use our import permit and act as Importer of Record.
All orders for Canada and Europe will be shipped by Dragon courier. In the USA, local delivery is with FedEx. In Canada, local delivery is with UPS. In Europe, local delivery is with DHL/UPS.
- To USA, normally we ship every Friday for orders placed before Wednesday
- To Canada, normally we ship every two weeks based on the Dragon courier shipping schedule
- For more information, please visit https://dragoncourier.com/plant-delivery/
- For tracking, please visit https://dragoncouriertracking.com/